Retentio360

Retentio360 is a comprehensive feedback collection platform that helps businesses gather actionable insights through tailored surveys. It supports Net Promoter Scores (NPS) and various survey types designed to measure customer satisfaction across different departments.

Goals

Retentio360 was designed to enable businesses to gather meaningful feedback, enhance customer satisfaction, and drive informed decisions. Its goal is to provide an all-in-one platform for creating diverse survey types, ensuring a seamless and insightful feedback process.

Services

Service tool development UI/UX Data Analytics

Product type

E-commerce Community Building Artisan Support Marketplace Handmade Goods

TECHNOLOGY USED

bubble figma

About THE PROJECT

The Retentio360 project aimed to simplify the feedback collection process for businesses and agencies. By offering customizable surveys for various departments, the platform ensures targeted insights for improving customer experiences. From NPS to department-specific feedback, Retentio360 provides a user-friendly interface for creating, distributing, and analyzing surveys, helping organizations identify strengths and areas for growth.

THE SOLUTION

1. Dynamic Survey Templates: Offered customizable templates tailored to different departments and goals.

2. Intuitive Interface: Built a user-friendly dashboard for creating, managing, and analyzing surveys effortlessly.

3. Insightful Analytics: Integrated advanced reporting tools to help businesses extract actionable insights from responses.

Challenges

1. Customizability: Creating a flexible system that supports different survey types and formats.

2. Ease of Use: Ensuring a seamless experience for users across varied technical expertise levels.

3. Actionable Insights: Developing features that translate raw feedback into meaningful data for businesses.

RESULT

1. High Adoption Rate: Increased user engagement with thousands of surveys created and completed.

2. Enhanced Feedback Accuracy: Businesses reported more precise and actionable insights.

3. Improved Customer Retention: Positive feedback loops led to measurable improvements in customer satisfaction and loyalty.